Privacy statement

1. Who are we?

Klik&Shop AI Solutions is a trade name of Klik&Shop (sole proprietorship). Klik&Shop is the controller for the processing of personal data described in this privacy statement.

2. This website

This website has no contact form (only the input field of the website check, see article 5), sets no cookies and uses no analytics, tracking or advertising services. No fonts or scripts are loaded from other parties. Our hosting provider processes technical data, such as your IP address, to deliver the website and protect it against abuse.

3. When you e-mail us

If you e-mail us, we process your name, e-mail address, the content of your message and any details you choose to include (such as company name or phone number).

• Purpose: answering your question, scheduling and carrying out the free initial analysis, and sending you a quote if you ask for one.
• Legal basis: taking steps at your request before entering into a contract, and performing a contract (Article 6(1)(b) GDPR). For general questions: our legitimate interest in answering your question (Article 6(1)(f) GDPR).

Please do not send us your customers' data or any passwords. We do not need them.

4. If you contact us via WhatsApp

This website only contains a link to WhatsApp. As long as you do not click it, no data is shared with WhatsApp. If you click the link and send us a message, WhatsApp Ireland Ltd. (part of Meta) processes your phone number and the conversation under its own WhatsApp privacy policy. We only use the conversation to answer your question. The same purpose, legal basis and retention period apply as for e-mail (see above and below).

5. If you use the free website check

On the free website check page you can enter the address of a website. We only use that address to run the check at that moment: our server fetches the homepage, at most one contact page and up to 25 internal links of that website, and looks up the address through Cloudflare's DNS service. The checked website sees the address of our server, not yours. Nothing is filled in or submitted on that website. We do not store the address you enter or the result; the result is only shown on your screen. You do not have to give a name, email address or phone number, and we send you nothing as a result of the check.

To prevent abuse we count how many checks come from one connection. For this we turn your IP address into an unreadable code (a hash with a random key). That code exists only in the server's working memory, never in a file or database, stops counting after about 10 minutes and is then erased at the next check. Legal basis: our legitimate interest in providing the service and preventing abuse (Article 6(1)(f) GDPR). Like the rest of this website, the website check runs at our hosting provider Cloudflare (see article 8). Because the address you enter appears in the web address bar, it may appear in Cloudflare's technical data like any other page visit. We do not keep a log ourselves.

6. If you become a client

For the assignment we process your contact and billing details (Article 6(1)(b) GDPR) and keep what the law requires (Article 6(1)(c) GDPR).

The assistant runs in your own Google account. You are then the controller of your customers' data. If we get access to it, for example during setup or maintenance, we only act on your instructions and on the basis of a data processing agreement.

7. How long do we keep your data?

Correspondence that does not lead to an assignment is kept for no more than 12 months after the last contact. If you become a client, we keep the data needed for the assignment while it runs, and after that for as long as the law requires, such as the 7-year tax retention obligation.

8. Sharing with third parties

We use Cloudflare, Inc. (United States) as a processor to host this website. For e-mail we use our e-mail provider. Processors only process data on our instructions. For transfers outside the EEA, appropriate safeguards apply, such as the EU-US Data Privacy Framework and/or the European Commission's standard contractual clauses. We do not sell your data.

9. Cookies

This website sets no cookies.

10. Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection. Send your request to info@klikshop.tech. We respond within one month.

11. Security

We take appropriate measures to protect your data against loss and unauthorised access, such as an encrypted connection (HTTPS), restricted access and never asking for passwords.

12. Complaints

Not satisfied with how we handle your data? Please contact us. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

13. Changes

We may update this privacy statement. The latest version is always on this page.